A content audit is an inventory of your site, and can help you on your quest to publish useful and usable content that meets both audience and business needs. But content audits are hard - so where to start?
Focus groups and user research can highlight obstacles between your audience and your site. But, be careful what you tell your participants in advance and how you phrase your questions.
The tl;dr problem - shorthand for 'too long; didn't read' - is not only a reality you face with your online audience, your teams will be 'offenders' as well.